Vacation Rental Policies & Procedures

Reservations:

Reservations may be made either online by visiting www.florence4rent.com or by calling us at 541-997-1351 or toll free at 866-997-1351
All reservations must be made by an adult age 25 or over with a valid credit card
All reservations are subject to local lodging tax which is currently 1%-5% depending on the location of the rental
Minimum stays on all standard reservations are two (2) nights, holidays three (3) nights
Weekly rates are available (6 nights @ regular price with 7th night free)
Monthly rates available (please call with exact dates & property for pricing)
Prices are subject to change without notice

Payment:

We require a 50% deposit to be paid at time of reservation
We currently accept checks, Visa, MasterCard and Discover
All balances are due 30 days prior to arrival
Deposits and balance due payments not received within the established time frame may result in automatic cancellation of your reservation.
A $50 fee will be charged for all returned checks

Cancellations/Refunds:

All cancellations/changes will be charged a $50 fee
Cancellations prior to 30 days of arrival will be refunded all deposit money less the $50 cancellation fee.
Cancellations within 30 days and up to two weeks of arrival will only be refunded if we are able to re-rent the vacation rental property. If not re-rented, the full advance will be forfeited.
Cancellations within 2 weeks of arrival will not receive any refund
No monies will be refunded for early departures
Changing properties constitutes a cancellation

Cleaning:

Our vacation rentals require a one-time non-refundable cleaning fee which varies by size home
If home is found excessively dirty you will be charged an extra cleaning fee at a rate of $50/hour with a minimum 1 hour fee.
There is absolutely no smoking in any of our rentals. If any evidence of smoking is reported from our cleaning crews you will be charged a minimum fee of $250.00 to clean carpets, upholstery, bedding, and possibly more depending on damages to walls, floors, etc.

Check-In:

Homes are available for check in between 2:00 – 5:00 pm depending on specific rental
Cleaning & maintenance are working hard to make sure every home is rental ready so please be sure to check check-in time for the home you’ve chosen and do not arrive early
Keys can be picked up at the Coastal Property Management, Inc. office located at 1780 W. 20th Plaza which is right on Hwy 101 & 20th Street.
If you are arriving after 5:00 pm please call our office in advance to make arrangements for keys
Return keys to our office or leave in drop box if after hours
Upon arrival inspect home and report any issues to our office immediately

Pets:

Not all of our homes are pet friendly. Please make sure before making your reservation that the home is pet friendly.
If there is evidence that an animal has been in a non pet-friendly home, you will be billed a minimum fee of $150 to clean carpets, upholstery, etc. since many people have severe allergies.
There is a non-refundable pet fee in homes allowing pets $15/Night up to 4 nights, 4-7/Nights $60, Month $100
Please clean up after your pets… this is not the responsibility of the housekeeper and a minimum fee of $50 will be charged if we must clean up after pets
There are facilities in Florence for boarding your pets

Check-Out:

Check Out time is 11:00 am sharp – if you are still in the home when cleaning crews arrive you will be billed for their time $50/hour with a one hour minimum.
Lost keys will be charged a fee of $25/each
CPM will not be responsible for lost or stolen items
Items found in the property will be held for 30 days only
Any requests for items to be returned will be charged a fee of $25 plus COD charges
Before departing please remove all food from the refrigerator, make sure all dishes have been washed and put away, put all garbage bags in proper trash receptacles, & lock all windows and doors